Technical Support Representative
POSITION DESCRIPTION
Location: Pleasanton, CA
Date: 06/14/2010
JOB SUMMARY
The iTradeNetwork, Inc. Technical Support Representative is part of the Technical Support team that provides 24/7 coverage for ITN customers using our web based software and EDI integration products. The position requires a driven candidate who is a fast learner, has excellent interpersonal abilities, attention to detail and exceptional verbal and written communication skills.
The following are some of the specific duties and responsibilities of technical support representatives:
- Ability to handle heavy volume from clients across multiple support channels
- Log support cases and track them to a timely completion in accordance with service level agreements
- Document new software features and post them to our internal knowledge base and online help section
- Case management including escalation procedures and protocols
- Customer training on software features, data entry and workflows
Job Description and Key Responsibilities:
This position requires an on-call rotation that includes weekend and holiday coverage.
Bachelors degree preferred and minimum 2 years experience in a high paced call center or similar experience.
Experience in EDI, Bilingual Spanish or French fluency a strong plus.
Must have unrestricted ability to work in the United States.
No phone calls please.
Email resumes to: hr@itradenetwork.com
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